Home
Products
Support
 
  You are here: Products :: Overview

 Overview


Software Titles


HelpDesk Connect - Feature packed web based help desk. - Bulletin board style communications - File attachments - Email based ticket submission with support for html-only messages and multiple file attachments - Intelligent ticket routing using departments and 4 tiers escalation model - Customer database for easy tracking of customer details like contact info or service options.

Trouble Ticket eXpress - free trouble ticket software what may be used on your web site for everything from bug tracking and customer support to personal project management and to-do lists. With TTX creating a trouble ticket is as easy as submitting a web form, while the software ensures that each service request is assigned a unique number and saved within the application to review at anytime in the future. Features email alerts on every new and follow-up message, unlimited operators and highly customizable html templates.

Help Desk Lite - The script designed for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk. An ideal solution for service agents, what do not have a permanent connection to the Internet.